Shipping policy

 

Order Processing

All orders are made to order.

Please allow 2–5 business days for production before your item ships.

During busy periods (holidays, large promotions), processing times may be slightly longer.


You will receive a confirmation email once your order is placed, and another when your order has been dispatched.

Shipping Times

United Kingdom

  • Standard Shipping: 3–7 business days

  • Express Shipping (if available): 1–3 business days

 

European Union

  • Standard Shipping: 5–12 business days

 

United States

  • Standard Shipping: 5–12 business days

 

Rest of World

  • Standard Shipping: 7–20 business days

These are estimated delivery windows provided by our print partners. Actual delivery times may vary based on local postal services, customs, or seasonal delays.

 

Shipping Rates

Shipping costs are calculated at checkout based on your location, product type, and shipping method chosen.


We aim to keep shipping costs as low as possible while ensuring reliable delivery.

 

Production & Fulfilment

All products are fulfilled by our trusted print partner.

Your items may arrive in separate parcels if your order contains multiple products.

 

Tracking Your Order

Most orders will include tracking information once dispatched.

If tracking is unavailable for your region or shipping option, a delivery estimate will still be provided.

 

Customs, Duties & Taxes

International orders (outside the UK) may be subject to customs fees, import taxes, or handling charges.

These are determined by your local customs office and are not included in your order total.


The customer is responsible for these charges if they apply.

 

Wrong Address / Failed Delivery

If an incorrect address is provided at checkout, please contact us immediately.

We can update the shipping address before the order is fulfilled.


If the parcel is returned due to an incorrect address or failed delivery, additional shipping fees may apply.

 

Lost or Delayed Orders

If your order hasn’t arrived within the expected window:

 

  1. Check the tracking link (if provided)

  2. Allow an extra few days in case of postal delays

  3. Contact us at your email

 


We’ll work with our fulfilment partner to resolve the issue.

 

Questions?

If you have any shipping-related questions, reach out to us anytime:

shakensocietyapparel@gmail.com