Shipping policy
Order processing
Every Shaken Society item is made to order. Please allow around 5 working days for production before dispatch. Production can take longer during busy periods or if a garment is temporarily out of stock.
We’ll email you when your order is confirmed and again when it has been dispatched.
Delivery estimates
Production and delivery are separate stages. Delivery estimates below begin after dispatch, not when you place your order. All timings are estimates rather than guaranteed arrival dates.
United Kingdom
Our current apparel, including the Signature Crewneck, is made to order and dispatched by our UK fulfilment partner, Inkthreadable. Allow around 5 working days for production, followed by approximately 1–5 days for UK delivery, depending on the delivery service used.
Working days are Monday to Friday, excluding bank holidays. Your dispatch email and tracking link provide updates once your parcel is on its way.
International orders
Available destinations and shipping charges are shown at checkout. Any transit estimate is additional to production time. Local postal services, customs and seasonal demand can cause delays.
Shipping rates
Shipping costs are calculated at checkout based on your destination, product and available delivery method.
Production and fulfilment
We work with specialist fulfilment partners. If your order contains products made by different partners, they may arrive in separate parcels and carry separate tracking details.
Tracking
Most orders include tracking once dispatched. If tracking is unavailable for a particular service, we will still provide a delivery estimate.
Customs, duties and taxes
Orders delivered outside the UK may be subject to import taxes, customs fees or handling charges set by the destination country. These charges are not included in your order total and are the customer’s responsibility.
Wrong address or failed delivery
If you notice an address error, email us immediately. We can change the address only before fulfilment begins. If a parcel is returned because of an incorrect address or failed delivery, an additional shipping charge may apply.
Lost or delayed orders
If your order has not arrived within the estimate, check the tracking link, allow a few extra days for postal delays, then email shakensocietyapparel@gmail.com with your order number. We’ll work with the fulfilment partner to investigate.